Privacy Statement
At House of Hope, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health-related information. This Privacy Statement outlines how we collect, use, disclose, and protect your information when you visit our medispa or use our services.
- Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, address, phone number, email address, date of birth, emergency contact, etc.
- Health Information: Medical history, treatment records, allergies, medications, and any other information relevant to your care.
- Payment Information: Billing and insurance details, credit/debit card information (processed securely).
- Usage Information: When you visit our website, we may collect data about your device and browsing behavior (e.g., via cookies).
- How We Use Your Information
We use your information to:
- Provide and manage treatments and services
- Communicate with you about appointments, services, or changes to our policies
- Maintain medical records as required by law
- Process payments and insurance claims
- Improve our services and customer experience
- Comply with legal and regulatory obligations
- How We Share Your Information
We do not sell or rent your information. We may share your data with:
- Licensed medical professionals and staff involved in your care
- Third-party service providers (e.g., payment processors, IT support) under confidentiality agreements
- Insurance companies for claims processing
- Regulatory authorities or law enforcement, only when required by law
- Your Rights
You have the right to:
- Access and request a copy of your personal information
- Correct any inaccurate or incomplete data
- Withdraw consent (where applicable)
- Request deletion of your data (subject to legal limitations)
- File a complaint with a data protection authority, if applicable
- Data Security
We implement industry-standard safeguards to protect your data, including encryption, secure storage, access controls, and staff training.
- Retention
We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this statement and comply with legal obligations.
- Changes to This Statement
We may update this Privacy Statement from time to time. Updates will be posted on our website or available at our clinic upon request.
- Contact Us
If you have any questions or concerns about this Privacy Statement or your data, please contact us at:
House of Hope
3 Angus Road, Scone, Perth, PH2 6QU